Overview
This article explains the steps to access your BitMart account using standard, safe methods. It does not contain external links, nor does it request your login password. Follow the practices here to reduce risk and keep control of your credentials.
Before You Begin
- Have your account email or username ready — do not share it publicly.
- Ensure you have access to the phone or email that is linked to your BitMart account for verification codes.
- Use a secure, private network rather than public Wi‑Fi when signing in.
- Consider using a password manager to store complex passwords safely; this guide does not show or collect passwords.
Step-by-step: Accessing Your Account
Step 1 — Open the Official App or Desktop Site
Open the BitMart mobile app on your device or type the exchange address directly into your browser's address bar (do not click links from unknown sources). Confirm the site or app shows expected branding and secure indicators in your browser — for example, a secure connection and expected domain text in the address bar.
Step 2 — Enter Your Account Identifier
Use your registered email address or username. Avoid pasting credentials copied from untrusted locations. This guide intentionally does not include a password field — you should type your password only into the secure field on BitMart's official sign in page or use your password manager's autofill.
Step 3 — Two-factor Authentication (2FA)
If you have 2FA enabled, retrieve the code from your authentication app or hardware token and enter it when prompted. If you receive an unexpected 2FA prompt you did not initiate, do not proceed — treat it as suspicious.
Step 4 — Confirm The Session
After signing in, review recent activity or session notices inside your account dashboard. If you see unfamiliar activity, immediately sign out and follow your exchange's account-recovery guidance from within their support center — do not share your password with anyone claiming to help.
Protecting Your Account
- Never reuse passwords across critical services. Use a unique, strong password per account.
- Enable and keep 2FA active at all times for account operations like withdrawals.
- Beware of phishing attempts: attackers often mimic emails or websites. Validate sender details and don't open unexpected attachments.
- Keep your device and browser updated with the latest security patches.
If you lose access to your 2FA device, follow BitMart's official account recovery process carefully — this usually involves identity verification steps.
Common Sign-in Issues & Quick Tips
- Forgotten password: use the platform's password recovery flow (this page intentionally avoids linking to or reproducing that flow).
- Not receiving email codes: check spam folders and verify the email address on file.
- 2FA not working: check device clock sync for time-based codes, or use backup codes if previously saved.
Helpful Reminders
Do not enter passwords or 2FA codes into third-party websites, chat rooms, or messages. Exchange staff will never ask for your password; if someone asks, treat the request as fraudulent.
Use an up-to-date antivirus and avoid browser extensions you don't trust — they can intercept form fields or inject malicious content.